AWARD RECIPIENT – Services
Harvey L. Massey
chairman and CEO
Massey Services Inc.
After more than two successful decades in the pest control industry — including serving as the youngest vice president in the history of industry leader Orkin — Harvey L. Massey decided to take on a new challenge.
He leveraged everything he had to buy Walker Chemical and Extermination, cutting his salary in half in the hopes of turning the company around and growing it into something greater.
As chairman and CEO of the Orlando-based pest control company — now called Massey Services Inc. — he’s achieved that, fostering 27 years of consecutive growth.
Massey accomplished this by implementing immediate change upon purchasing the business. He set up budgeting criteria, created operations standards and established price increases.
Every trimester he budgets and configures the company from the bottom up. With the acquisition of another company in 2009, Middleton Pest Control, Massey Services has expanded beyond its original staff of 100 employees and four service centers to a staff of 1,300 employees and 350,000 customers.
Massey has seen his role within the company evolve into that of “coach.” He makes it a priority to listen to his associates and provide ideas, supporting his team and encouraging them to build long-term trusting relationships.
Toward this end, Massey Services employees routinely give out their cell phone numbers to clients with an invitation to call any time.
Other hallmarks of excellent customer service include a 24-hour response time, environmentally responsible pest control methods and detailed explanations of customized service plans, all conducted by expert technicians.
And Massey Services doesn’t keep its best practices within the company — Massey and senior leadership are frequent contributors to the National Pest Management Association as seminar leaders and panel members for industry conferences and summits.
HOW TO REACH: Massey Services Inc., www.masseyservices.com
