Cover Story

Cascade Capital Corporation 2017 Business Growth Awards

Congratulations to the Cascade Capital Corporation 2017 Business Growth Award winners for their continuing role in supporting and revitalizing our local and regional economies through their impressive growth!

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Cascade Capital Corporation 2017 Business Growth...

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Minute Men Staffing & HR ServicesJay Lucarelli shares his family pride through his work at Minute Men Staffing &...

When Jay Lucarelli became Minute Men’s president and CEO, he considered the many leadership lessons he got from his father.

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Jay Lucarelli shares his family pride through his work...

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Mike Townsley talks future growth at Bob Evans Farms after split

Now that the restaurant and food businesses have been separated, it’s easier to tell the long-term growth story of Bob Evans Farms Inc.

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Mike Townsley talks future growth at Bob Evans Farms...

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The Peoples bossMorgan O’Brien’s vision wins over his employees at Peoples Natural Gas

Peoples exists to make its customers’ lives better. Morgan O'Brien truly believes that and he's worked to make his employees believers, too.

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Morgan O’Brien’s vision wins over his employees at...

Insights

Put your money to work as interest rates rise

Many companies have been complacent in the low interest rate environment and aren’t activating their excess cash. Expectations of rate increases should spur some to start, says Jim Altman, middle Market Pennsylvania Regional Executive at Huntington Bank.

How to get back in your underwriter’s good graces

Effective risk management often involves avoiding risks before they occur, but accidents will happen and frequent accidents may cause increased rates. Arthur J. Gallagher's Patrick Zedreck discusses how to help insurance companies see your company in a more favorable light.

How to capture the customer voice to generate new services

Customer feedback is pure gold because you can dissect it to discover where you need to improve, says David Bano, chief claims officer at Nationwide. He explains why customer service and innovation go hand-in-hand.

How banks can help companies connect, add efficiency

Like many industries, banks have to break out from their traditional, transaction role that they’ve played for decades. Richwood Bank's Chad Hoffman discusses nontraditional services from banks that are doing more with the customers they have.

How benefits brokers put people first

It’s easy to fall into the trap of complacency and routine when it comes to our daily tasks, says Jessica Galardini, president and COO at JRG Advisors. For benefits brokers, it should be all about helping people. Here's what employers should look for in the most successful benefits brokers.