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2019 Pillar Award for Community ServiceUnited for our communities

The Pillar Award for Community Service was developed by Smart Business and Medical Mutual to honor businesses and individuals dedicated to making Northeast Ohio a better place to live.

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United for our communities

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Learn. Adapt. Repeat.Continental Office and Ira Sharfin stick to their strengths

The CEO helps position Continental Office for the future as the organization gets larger, deeper and better at saying no.

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Continental Office and Ira Sharfin stick to their...

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Pay it forwardGary DeJidas mentors the next generation of leaders at GAI Consultants

GAI's Gary DeJidas coaches his staff to take on increasing responsibility with leadership development and employee engagement within the $160 million company.

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Gary DeJidas mentors the next generation of leaders at...

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Main Street GourmetHarvey Nelson is almost, maybe, possibly ready to exit Main Street Gourmet

Since day one, Harvey Nelson has been ready to walk away from Main Street Gourmet. Thirty-two years later, he just might be ready.

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Harvey Nelson is almost, maybe, possibly ready to exit...


How to use passive losses and passive income generators as a tax strategy

If you want to make an investment, making one in something that will generate passive income to offset your passive losses just makes sense. Tony Constantine of Ciuni & Panichi explains how it works.

How to deliver a great customer experience

Competing in a crowded marketplace requires delivering customer experiences that differentiate your brand, says Ben Stormer of g2o. Here are ideas for how companies can improve customer engagement.

Why supervisory training should be provided for frontline managers

Employees are typically promoted to frontline manager positions because they’re great individual contributors. However, they often arrive at the role with little or no prior management experience, says Corporate College's Jody M. Wheaton.

How to look for and identify the signs that it’s time for a new banker

While some banks can grow with a company, others can’t. That’s why companies should regularly evaluate their banking relationship, says First Federal Lakewood's Kurt Kappa.

Recover your capital investment more quickly through cost segregation

Virtually everyone who owns, constructs, renovates or acquires a commercial (or residential) real estate facility stands to benefit from a cost segregation study. Clark Schaefer Hackett's Kathy Pugh and Chris Bzinak discuss how.

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