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February 2010
COVER STORY
Strong signals
How Bill Stemper keeps Comcast Business Services close to the customers it serves
SMART LEADERS
Don McKenzie, president and CEO, Direct Group
Two-way communication
How to use town-hall meetings to reach your employees
SMART BOOKS
Stay focused on relationships
Keith Ferrazzi talks about how going it alone rarely works
FROM THE CEO
Fair and balanced
A good culture helps reinforce your human resources strategy.
TIPS FROM THE TOP
Respect: You have to earn it before you get it
Just because you’re the boss doesn’t mean you deserve respect.
THE AWESOME EXPERIENCE
Competing for the ‘Space Virgin’
How focus on detail and execution can wow even Sir Richard Branson
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ACCOUNTING AND CONSULTING
Business analytics
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BANKING AND FINANCE
Close the liquidity gap
Receivables securitization is an attractive option for companies needing to refinance
EXECUTIVE EDUCATION
Divide and conquer
How to adapt to the changing nature of sales forces
HEALTH CARE
Health care trends
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Protect yourself
Why D&O liability coverage isn’t just for public companies
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