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May 2008
COVER STORY
The honest truth
How Don Misheff builds up his employees and client base at Ernst & Young by never being afraid to admit a mistake
SMART LEADERS
Nancy Huber
Market president Fifth Third Bank
Northeastern Ohio
Sending a message
How to use different forums to communicate the same idea
FAST LANE
Jeff Neuman: President, Barnes Wendling CPAs Inc.
Honesty as policy
How to get your team involved and interested
FEATURES
In the know
Keeping up to date on managed care organizations can save employers time and money.
FEATURES
Making the switch
FEATURES
Orient express
How Jim Hill successfully navigated the Chinese landscape to establish the Shanghai office of Benesch, Friedlander, Coplan & Aronoff
SMART IDEAS - ACCOUNTING AND CONSULTING
Think before you act
How to make cutting costs as painless as possible
SMART IDEAS - HUMAN RESOURCES
Investigative work
How to incorporate pre-employment screenings into your hiring process
COLUMNS
A fresh look
Why a down cycle in the economy is not time to panic
COLUMNS
The 10 commandments
Common principles that differentiate world-class customer service organizations from the competition
DEPARTMENTS
Listen for the solutions
How to pick up on complaints to create a new animal
DEPARTMENTS
Smart Books:
The Global Brain
Collaborative effort: The next generation of innovation requires bringing others into the fold.
FROM THE CEO
Prospering in tough times
Are you looking up whent things are down?
TIPS FROM THE TOP
Dying a thousand deaths
Why errors of omission can be fatal to your business
THE BUSINESS OF LIFE
Be truly connected
Turn off the BlackBerry; Turn on your life
Select a back issue...
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insights
ACCOUNTING
No ‘I’ in team
How to choose the right players for a winning business
BANKING AND FINANCE
Good relations
How to develop a strong relationship with your banker
EDUCATION
A winning equation
How leadership plus teamwork equals quality
HEALTH CARE
The fit squad
How to develop an effective wellness program at your workplace
LEGAL AFFAIRS
Rethinking patents
How patent reforms could affect your business
RISK MANAGEMENT
Insurance representation?
How to determine if your agent is truly representing you or its own best interest
TELESERVICES
Customer care pays
How to get a solid ROI out of your customer care initiative
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