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Health & Medical
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Recovery room
How Patricia Maryland enables her employees to help her steer St. John Health System through a down economy
From the start, Patricia Maryland knew it was going to take a team effort.
In early 2008, several months into her t
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Preparing for change
How to steer your employees through an acquisition
Mike Koziara can empathize with the turmoil his employees felt during their company’s sale and acquisition. Even though, as Ca
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Return to health
How Jesse Thomas improved the outlook for Molina Healthcare of Michigan by refocusing the company
When Jesse Thomas first mentioned the T word, he knew it would raise some eyebrows.
That’s T as in “tu
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Emergency care
How Mike Duggan used 29 minutes to put Detroit Medical Center back on the path to profitability
In January 2004, Mike Duggan took over the Detroit Medical
Center, a health care system that had lost $500 million during the
pr
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Taking action
How to use customer feedback to perpetuate strong service
When it comes to customer
service, Anthony J. Filippis
takes his father’s advice.
“He always said tre
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Sharing the keys
How Nancy Schlichting mass produces excitement at Henry Ford Health System
Nanncy Schlichting wants to get everyone at Henry Ford Health
System excited about where the organization is headed. In a
health
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Moving to the top
How to meet expectations
Dan Movens will remove
hurdles for his employees, but he is also willing to
give them a lot of leeway to
solve problems themsel
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John Graham
President and CEO, North Oakland Medical Centers
To show employees he is really listening to them, John Graham makes himself available so they can talk to him and meet with
him on an in
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More Health & Medical
Dr. John C. Ruckdeschel
President and CEO, Barbara Ann Karmanos Cancer Institute
Path finder
How Joe Swedish puts 45,000 employees on the road to success at Trinity Health
No recovery needed
How Bob Whitton identifies loyal employees and handles mistakes at TheraMatrix Inc.
Skin deep
How American Laser Centers’ Rich Morgan created his board, an IT system and a successful team
Reinvention
How Darryl Hart adapted Commodity Sourcing Group’s customer base and became a better manager
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