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Technology
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Client contentment
How to measure and maintain customer satisfaction
Ensuring customer satisfaction is the key to any
company’s growth, says
Chuck Rotuno.
Since OEConnection
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Global view
How Bharat Desai took Syntel Inc. from local to global
Syntel Inc. was about to be left in the
dust.
It was about 10 years ago, during the technology boom of the 1990s, and
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It’s the network
How Scot Rourke's outside-the-box thinking helped OneCommunity bring broadband to new places
Scot Rourke saw a problem with the
way people in Northeast Ohio
were looking at telecommunications after the dot-com bubble burs
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Maximizing value
How Adam Roth filled a void with StreamLink Software
Adam Roth’s moment of innovation
came when he recognized a void
and then realized that he could fill it.
The
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Fire in the belly
How to hire a company of owners
In 2001, Mark Williams’ company landed some large
contracts and doubled his work force to accommodate
the additional work.
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Worldwide celebration
How Dave Moffatt and PRC gave the gift of communication to 40 people
As Prentke Romich Co. prepared to celebrate its 40th anniversary in 2006, President Dave Moffatt and founder Barry Romich
pondered the b
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A better mousetrap
How Alex Yakubovich and his partners at O-Web Technologies are revolutionizing the restaurant industry
Today’s restaurant customers demand faster, more accurate and
responsive service when placing to-go orders, a de
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His own best critic
Why Foundation Software Inc.’s Fred Ode worries — and why it’s not necessarily a bad thing
Fred Ode takes a laid-back approach tobusiness, and in the summer, he andthe 62 employees of Brunswick-based Foundation Software Inc.
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More Technology
Risk-taker
How TechniGraphics Inc.’s Dee Vaidya nets new opportunities
Getting to know you
How Prentke Romich Co.’s Dave Moffatt grows his company by listening
Bill Julka
President and CEO, Smart Solutions Inc.
Bridge over troubled waters
How BlueBridge Networks’ Neil Adelman helps businesses avoid and recover from IT disasters.
Safety check
Delta Systems examines its virtual security.
In the house
How CBIZ used in-house resources to fill a technology gap and save money
Collection notice
Be careful how you handle information collected from Web visitors.
Design focus
Meet customer demands with a properly designed Web site.
Ease of use
How a local ad agency uses cutting edge technology to simplify its clients' work
Three's company
To sustain its e-business initiative, Timken partnered with three brawny competitors to create a potent online shopping mall.
A site worth seeing
An expert gives tips on creating a Web site that will keep customers coming back.
See all articles in Technology
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