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Travel and Tourism
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Creating an above-and-beyond culture
Constant awareness and branding around being the customer's hero
World-class service organizations create an
awareness of the most
common opportunities where
employees can deliver heroic
service for the cust...
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Taking off
How Fred Krum turned the Akron-Canton Airport into a flying success
It wasn’t too long ago that a lot of people in Northeast Ohio didn’t even realize that there was an airport in the area other than Cleve...
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