When you think about the vendors that support a business and make it successful, you tend to come up with a long list of payroll companies, employee benefits providers, financial planners and wealth management firms.
Cleveland-based CBIZ Inc. prides itself on being able to offer those professional services and more to its clients and their employees. By offering combined services through one trusted adviser, CBIZ has a competitive advantage because it allows company owners to focus on their core competencies.
CBIZ President and COO Jerry Grisko says having member offices in major U.S. cities allows his firm to offer the resources of a national company while providing the personal services expected from a local business partner.
Satisfied clients are the goal of great customer service, and every CBIZ client receives a guarantee: If it is not satisfied with the work provided by CBIZ, the firm will correct the situation to the client’s satisfaction.
The firm also offers a service promise to its clients that includes a commitment to professionalism, trust, and the highest level of personal and professional integrity; immediate response to the client’s needs; and understanding the client’s goals to provide proactive solutions to improve and grow the client’s business.
Grisko supports his associates who, in turn, support the level of service they provide to their clients. The firm motivates its employees by providing competitive benefits, rewarding staff members for outstanding performance and offering them opportunities to expand their career path.
Personal and professional growth get top billing at CBIZ, where its human resource professionals are certified to train its employees in enhancing their leadership and customer service skills. The firm implemented a sales academy program that has led to better client relationships and a more educated understanding of their needs.
HOW TO REACH: CBIZ Inc., (216) 447-9000 or www.cbiz.com