Understanding success Featured

8:00pm EDT October 4, 2007

When traversing the chasm between client and firm, experience is crucial. The best executives are not only seasoned leaders of their own staffs, but they also share an intimate understanding of their clients’ situations and needs. However, in the field of clinical research, that intimate understanding can prove slightly harder to come by.

Take Victoria Tifft. Before founding and serving as president of Clinical Research Management Inc., she endured several bouts of malaria while working as an infectious disease control biologist for the U.S. Peace Corps in Togo, West Africa.

Upon returning to the U.S., she worked as a biologist for the Smithsonian National Museum of Natural History and later joined the staff at the Ronald McDonald House in Washington, D.C. Her time spent working with chronically ill children solidified her interest in disease treatment and prevention.

Such personal insight has proven an invaluable resource for CRM’s 210 employees. Over the past five years, Tifft’s shared knowledge and experiences have spurred a 50 percent, or $7 million, increase in revenue.

The company — which supports the development of FDA-regulated vaccines, pharmaceuticals and medical devices — has since emerged as a reputable player in the realm of clinical research.

Under Tifft’s guidance, CRM has also become a valued asset in Northeast Ohio. The company serves on or volunteers in numerous state, county and community groups, as well as educational boards and steering committees, such as The Medina County Economic Development Corporation.

The research firm has pledged $25,000 since 2005 for projects and training in local school science programs. Hinckley Elementary School most recently received a gift of $5,000 to provide a Science Resource Center to increase exposure to science at an early age. CRM also began hosting an intern from Brunswick High School in June 2007.

As CRM was expanding into other realms, Tifft realized overhead costs to government interests were increasing. To combat this trend, she launched M3 Clinical in October 2006. This sister company focuses on monitoring, auditing and data management for drug and device trials in commercial and academic areas. CRM now focuses solely on government business opportunities.

Given Tifft’s extensive experience, she will undoubtedly bridge the client-firm gap across whichever sector she chooses to explore next.

HOW TO REACH: Clinical Research Management Inc., (330) 278-2343 or www.clinicalrm.com