A representative from a college in northwestern Ohio recently called the Maltz Museum of Jewish Heritage with a hefty request. The school’s freshman class was studying the Holocaust but didn’t have the time nor the funding to transport every student to the museum.
Though it was the weekend and the school was more than 100 miles away, the museum dispatched a staff member to drive one of its resident Holocaust survivors out to share her experiences at a school assembly.
That instance wasn’t a one-time affair. The Maltz Museum regularly sends out docents and other representatives as part of its Speakers Bureau. Such accommodation is all part of Executive Director Judi Feniger’s and the museum’s mission to serve as a “living testament to the courage and achievements of Cleveland’s Jewish community.”
The practice is also one of many that makes the museum a worthy exhibit of top-notch customer service.
And it’s not just groups that revel in such treatment. Though the museum does frequently offer custom tours to meet the needs of any class, organization or club, it also provides a first-class experience for families or individual guests. From the moment such visitors arrive, they’re greeted by one of 150 volunteers ready to disperse a map or advice on the best way to tour the complex. If guests don’t see everything before they have to leave, a Maltz representative is also there to offer a free pass for a return visit.
These volunteers do more than hand out passes and maps, though. Everyone who works at the museum receives regular training to both learn new material and practice technique. Docents, for example, spend between eight and 25 hours before they guide a single tour, share a single story or drive a single mile should another school happen to call with a request.
HOW TO REACH: Maltz Museum of Jewish Heritage, (216) 593-0575 or www.maltzjewishmuseum.org