Building relationships Featured

8:00pm EDT May 26, 2008

At S&A Consulting Group LLP, great customer service is as simple as building friendships.

Led by Nipendra and Rita Singh, the engineering and management consulting services group has made a name for itself by bucking the trends of the consulting services industry, where holding onto a client for 10 or 15 years is a rarity.

Their philosophy is price will become less of an issue to clients if you give them value above and beyond what they’re expecting. That’s why S&A goes out of its way to make a personal connection with clients, getting to know their families and their personal likes and dislikes.

The personal connection that S&A develops with its clients helps build trust, and it’s that sense of trust that has kept clients loyal to S&A for many years.

S&A also nurtures client relationships by tailoring its services to meet client needs. With a client roster that covers a vast spectrum of companies, from single entrepreneurs to the Fortune 500, S&A has to remain responsive to a wide range of needs. With that in mind, S&A consultants are taught the numerous disciplines and communication techniques needed to respond to each of the group’s clients.

That philosophy crosses geographical borders, as well. With clients as far away as China, India and Russia, S&A makes it a point to learn and appreciate different cultures from around the world.

If clients from another country arrive in Cleveland on business, S&A handles their travel arrangements while in town, provides translators if needed, arranges meetings or even takes them to their favorite restaurants.

When it comes to customer service, S&A believes that everything and every day matters. From rolling out the red carpet to bowing 15 times a day, S&A does whatever it takes to serve its clients.

HOW TO REACH: S&A Consulting Group LLP, (216) 593-0050 or