Building and maintaining relationships is an important element at S&V Industries Inc. and has also been a key to its growth during the past several years. CEO Senthil Kumar, who started the company in 1993, wants customers for the long term and works hard on creating solid customer relationships.
Kumar has placed a focus on customers throughout the company by including it in the company’s core values. He encourages employees at all levels to build and maintain relationships with customers. Kumar strengthens those relationships by identifying and anticipating customer needs and addressing those effectively and efficiently.
Kumar has designed the company to be a one-stop shop for customers, offering a full range of products and services.
Employees are equipped with the latest hardware and software to provide the best solutions to customers.
The Akron-based company is a market agent and logistics solutions provider to major U.S. original equipment manufacturers that provide manufacturing parts produced by global suppliers. The company has more than 50 OEM customers in the U.S., Canada and Mexico and partners with numerous manufacturing facilities in India and China.
The focus on relationships has resulted in substantial growth for the company. Revenue has risen throughout the years, from $9,205 in 1995 to nearly $25 million in 2007, with revenue expected to be between $28 million and $29 million in 2008. The company has already seen a 36 percent revenue increase in the first half of this year compared to the first half of ’07.
The employee force has also grown, from five in 2003 to 23 today, spread between the United States, India and China. The growing number of employees has resulted in the need for the company to move into a larger location in the Akron area later this year.
Kumar has built an open culture where employees are empowered to make their own decisions. He is always open to new ideas as well as learning and implementing best practices for the company.
Kumar hopes to continue the growth and success at S&V Industries and hopes to reach revenue of $200 million by 2017.
HOW TO REACH: S&V Industries Inc., (330) 253-1986 or www.svindustries.com