For most people, they don’t hear from their accountant except around tax time, but at Skoda Minotti, Gregory Skoda, the firm’s chairman, and his team of professionals work hard year-round to ensure that they’re reaching out to their clients.
Beyond helping their clients grow through various business and financial service offerings, Skoda Minotti also helps its clients stay up to date on industries that matter to them. The firm offers more than 200 different industry newsletters for its clients to choose from, free of charge, and sends them out quarterly. And then at the end of the year, all clients receive a free tax-planning meeting, regardless if the firm simply prepares their taxes or provides more extensive services.
But beyond just the business-to-business interaction, Skoda Minotti takes it one step further by actually partnering with its clients. When one client needs a service, it often refers another client to that business. Skoda Minotti also uses the services of its clients. In fact, when the firm added 19,000 square feet to its building six years ago, it used more than 10 of its clients for different elements of the construction.
Skoda Minotti also looks to recognize its clients for their achievements when it’s appropriate. It regularly nominates them for awards and honors in the community, and 16 of its clients have won the Weatherhead 100, 15 were recognized with the NEO Success Award and 14 won the Fast Track 50 award.
Lastly, the firm as a whole couldn’t do this without outstanding people. Skoda Minotti hires great people by having candidates interview with four different people and asking them questions about what they consider to be good client service and to explain situations in which they had a difficult client and how they handled it as well as times when they went above and beyond to meet a customer’s needs. These kinds of questions ensure the firm gets people who will fit with the culture and continue the company’s standard of excellence.
How to reach: Skoda Minotti, (440) 449-6800 or www.skodaminotti.com