Embracing service Featured

8:00pm EDT May 26, 2009

It was a project for which Think Media Studios took no money, but there is no doubt employees were richer for the experience. The video and event production house became acquainted with The Littlest Heroes while working on a paying job for another client.

The Littlest Heroes works with Northeast Ohio children who have cancer to try to improve the quality of their lives. A member of the Think Media team was so moved by the story of the organization and its cause that The Littlest Heroes’ Founder Blazine Monaco was invited to the studio. The purpose was to discuss ways that Think Media could support the worthy cause.

“Think Media’s staff went above and beyond in every phase of video production, never putting the project secondary to their own production schedule although they were donating the entire project,” Monaco says. “It was apparent that exceptional customer service was not something they had to work at but a standard part of operations.”

The effort is part of a philosophy of carrying service beyond the walls of the Think Media office and into the lives of the company’s employees, says Brian Glazen, the company’s owner and producer.

Employees work hard at Think Media and are told to prepare for that right from the outset. But the goal of the hard work and dedication to quality service is to put the Think Media Studio name in the best possible light and to go above and beyond in giving customers what they expect, and then some.

Glazen wants clients to walk away from their experience with a quality product and a feeling of fulfillment.

As for The Littlest Heroes project, it seems clear that this goal was met.

“They embraced the project, researched our needs, interviewed constituents, and the end product verifies the heart put behind the project,” Monaco says.

How to reach: Think Media Studios, (440) 995-0600 or www.thinkmediastudios.com