After being frustrated with a long wait at home for a customer service appointment,
Yuval Brisker realized he could build a company while solving his own problem. He created TOA Technologies and designed a Web-based user interface that now serves as the only cloud-based, enterprise-level, on-demand mobile work force management solution to make real-time visibility and change possible.
Serving as CEO, Brisker’s company currently manages more than 50 million appointments annually for many global brands in the telecommunications, utilities, retail and home services industries, bridging the gap between mobile work force management and customer relationship management. TOA’s patented ETAdirect solution enhances customer service by predicting, with 96 percent accuracy, when a field employee will arrive at a customer’s home. This solution reduces customer wait times while increasing field work efficiency.
Mobile workers can use ETAdirect to access their company’s system via any Web-enabled mobile device, including new features specifically developed for the iPad. They can then provide dispatchers and field management with complete, real-time dashboard visibility and control of their team’s activities. TOA’s clients see increased efficiency, improved customer satisfaction and significant reduction in operating costs. In fact, TOA clients can save an average of $18,000 per mobile worker annually and have reported 98 percent customer satisfaction rates.
Brisker and TOA Technologies have been able to make the service experience better for providers and customers alike by making mobile work force management easier and faster. One of the fastest-growing companies in Northeast Ohio, TOA continues to receive recognition for its innovative vision. The company has previously earned Gartner’s “Visionary” designation in the Field Service Management Magic Quadrant every year from 2007 to 2010, and the Gartner’s 2010 report named the company a “Best of Breed.”
How to reach: TOA Technologies, (216) 925-5950 or www.toatech.com