The idea of VIP customers just doesn’t fly at Kalahari Resorts. Employees are trained from their first day on the job to understand that every customer, whether a parent of young children or a corporate client on a business trip, deserves first-class treatment throughout their entire stay.
But it’s not just a clean check-in at the desk or clean floors in the room that make your company’s customer service stand out. Those things are expected. When Kalahari plants a uniformed associate at the foot of the hill leading up to the main lobby entrance to make sure incoming guests are parked in the best spot to get to their room, it makes an impression.
Employees are trained to focus on the details in every aspect of their work, whether it’s adding a comforting assist to someone who seems to be lost or helping a guest who is a little nervous about the ride they are about to go on. Those details are what Kalahari Resorts President and Owner Todd Nelson pushes down throughout the organization to enable Kalahari to be a place that guests want to come back to again and again.