When it comes to air travel, time is of
the essence. The Akron-Canton
Airport (CAK) found larger airports lacking in this area and so found “a
better way to go” by constantly striving
toward a more customer-friendly facility.
Director Fred Krum welcomes feedback
and strives to make sure the process is hassle-free for customers with an easily navigated Web site and
direct-mail feedback.
Krum pays close attention to this feedback and
makes changes accordingly. And providing commendable customer service took precedence over
budget when Krum hired additional staff to
answer questions after normal business
hours.
CAK focuses its energy on the customer’s
needs by providing services beyond the
necessary. A recently expanded building
helps customers reach their destinations
with minimal difficulty, and its parking system includes logically placed parking lots
and a shuttle service.
The terminal’s central location caters to
travelers and their need for speed. Gates
are closely placed for added ease in connecting flights.
CAK provides complementary Wi-Fi
Internet access with quiet work areas.
Relaxation stations provide customers with
massage chairs to reduce the stress traveling.
And a central baggage claim and convenient
passenger pick-up area leave customers with
a good impression of the airport.
Krum says his staff focuses on the individual traveler and works to make each
customer’s experience comfortable and
quick. Employees are encouraged to share
ideas and do whatever is needed to ensure
a positive traveling experience.
The CAK slogan “a better way to go” has
proven accurate, as hundreds of customers
have given positive feedback, Krum says.
HOW TO REACH: Akron-Canton Airport, (330) 896-2376 (Akron), (330)
499-4059 (Canton), or www.akroncantonairport.com
