A personal touch to business

Melissa Hulsey, president and CEO, Ashton Staffing

Ashton Staffing has used service as a competitive advantage within its industry, emphasizing a personal approach to connecting associates with companies.

President and CEO Melissa Hulsey’s company focus on individualized connections has ensured a high rate of customer retention. After matching a candidate with a job, an Ashton representative checks in on the first day, second day and weekly to confirm both the client’s and employee’s satisfaction with the position. Results of these quality assurance calls are recorded, as well as customer feedback and suggestions for improvement, to ensure the company is providing high-quality customer service.

The company prides itself on treating clients as people as opposed to products. Ashton employees implement small tools, such as handwritten notes, birthday cards and thank-you notes, to make a big difference with their customers. The company also emphasizes rewarding clients by contributing to things that are important to them, whether it be sponsoring a baseball team, providing a prize for a special event or contributing to a charity in their name.
Ranked as the best place to work in Atlanta in a 2005 issue of the Atlanta Business Chronicle, as well as one of the best places to work in Georgia in a 2006 issue of Georgia Trend magazine, Ashton Staffing takes a strong stance on quality, personal interactions with its own employees, in addition to clients. This internal strategy encourages a positive atmosphere of service that enhances Ashton staff interactions with clients.

The company provides extensive training for new hires, continuing education and advancement, and encourages employee growth and internal promotion. Ashton associates are also given performance-based bonuses and profit-sharing incentives, encouraging active staff participation.

The distinct care and attention given to Ashton Staffing clients, as well as the company’s own employees, have distinguished the company and bolstered customer retention.
How to reach: Ashton Staffing, (770) 419-1776 or www.ashtonstaffing.com

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