While some professional services
firms are only in touch with clients
during tax season, Skoda, Minotti & Co. takes a proactive customer service
approach, giving it valuable opportunities
to recognize tax-savings opportunities for
its clients throughout the year.
This allows it to identify common needs
among clients and acquire the capabilities
to fill those needs. In
addition, it allows Skoda
Minotti — led by Greg
Skoda — to keep clients
up-to-date on the latest
developments in industries related to their business.
Skoda Minotti professionals also set
themselves apart by incorporating a personal touch into their service. The firm’s
low employee turnover ensures clients are
served by a familiar face, when and where
it is convenient for them — often in the
client’s home or on the weekends. And that
service doesn’t extend to just the best clients
— Skoda Minotti delivers on the promise of
VIP customer service to every client, striving
to reach the above-and-beyond level regardless of size, revenue or services used.
But despite their best efforts, the professionals at Skoda Minotti realize that mistakes will still be made. That is why, following every engagement, the team meets for a
debriefing, grading its performance and discussing what it can do better next time.
The firm uses those results to encourage
employees to deliver on the promise of
extraordinary client service every day. This
means more than just offering good client
service — it means being innovative, ethical,
accessible, reliable, responsible, responsive,
dependable and accountable for their
actions, exceeding expectations, sharing a
client’s vision and communicating openly.
In addition, the firm allows employees to
count time spent volunteering as part of
their workday, because management feels
it is as important to serve the community
as it is to serve its clients.
HOW TO REACH: Skoda, Minotti & Co., www.skodaminotti.com
