STL Ernst & Young Entrepreneur of the Year
President and CEO
Technology Group Solutions, LLC
Lenora Payne says she leads by example, priding herself on being upfront and honest with her customers, communicating clear expectations to customers and ensuring that she follows through.
The president and founding CEO of Technology Group Solutions, LLC, a provider of technology infrastructure and services solutions, for the past eight years, Payne owns 51 percent of TGS, thereby allowing the company to be certified as a minority and woman-owned company.
Payne places a large focus on attracting and retaining clients. Her success in retaining clients is heavily related to her concentration on certifications and the ability to offer a wide range of services to customers. She believes that larger companies often just take orders from customers and deliver the product without providing added value. TGS makes sure it has a full understanding of customer needs in order to find the right solution.
Customers value Payne’s approach; the company has never lost a single customer. She routinely receives positive feedback from customers describing their satisfaction. The company’s commitment to “doing what we say we are going to do” has tremendously impacted customer retention.
TGS has been selected as a minority business enterprise supplier of the year. The company’s phenomenal growth within the last few years has been to a large part because Payne continued to maintain working relationships with clients in order to keep abreast of business ventures her clients are making. This ensures she is aware of how her client’s business will impact TGS and possible future business.
As a new business, TGS was challenged with gaining the confidence of customers. It started by taking small projects and worked to exceed expectations on every project. Payne has had to use her personal savings, including a mortgage on her house, to fund the operations. Eventually, TGS obtained certification with original equipment manufacturers, which helped demonstrate credentials in the business and has led to growth and more financial stability.
How to reach: Technology Group Solutions LLC, www.tgs-kc.com