When a family is going through difficult
times with a loved one’s health services,
there are many stressful decisions to
make. To provide comfort and a little
peace of mind through that process,
Cambridge Home Health Care creates an
atmosphere of understanding customer
service from the very beginning. Knowing
that the choice for an in-home health care
provider is not an easy one, Cambridge
offers a meeting with the family and the
person needing care before any services
are rendered. The meeting, which comes
at no cost to the person interested in the
service, allows everyone to be sure they
are comfortable with the relationship.
Once a person is enrolled in care, the
special treatment doesn’t end. Cambridge
sends out a nurse for a visit prior to the
start of home care to talk with the person
receiving care and tailor a specific program that meets the patient’s quality of
life desires. Once the care starts,
Cambridge calls the patient and the family within the first 24 hours to make sure
that what’s being provided is what was
promised. Finally, the patient is given the
phone number of Cambridge President
and CEO Judy Akins. If that patient ever
feels the service is inadequate, he or she
can call Akins, and she commits a promise to each patient to respond to his or
her issue within 24 hours.
Many of the patients Cambridge deals
with are at a difficult point in their lives
and so are their families. To Cambridge,
the answer is understanding service that
responds to special needs quickly and
provides whatever comfort is possible.
The results are patients who can stay out
of a nursing home and live their lives in
the comfort of their own home and in
the manner they choose.
HOW TO REACH: Cambridge Home Health Care, (800) 772-2929 or www.cambridgehomehealth.com
