Delivering service that wows

There is little question that one of the big challenges for any organization is the ability to differentiate itself from the competition. Rising above the din isn’t easy. And as the race to compete on price becomes a losing proposition, the focus has shifted to providing an extraordinarily high level of service in order to stand out.

Smart Business is pleased to recognize 25 organizations as part of the 2012 World Class Customer Service Awards program, presented by Comcast Business Class and sponsored by Northwestern Benefit Corp. of Georgia, Freeman Mathis & Gary LLP, The DiJulius Group, Atlanta Pro AV and The Country Club of the

This group embodies what it means to not just deliver world-class customer service, but they also understand how to develop internal cultures structured around service and teams of people who think “customer first.”

As you read the profiles of these innovative organizations, think about how you deliver service — internally and externally — and how your ability to rise above the din provides a competitive advantage.

Company profiles:

AGCO Corp.

Alliance Bus Group Inc.

Anduro Manufacturing

Ashton Staffing Inc.

Automobile Protection Corp. (APCO)

Bardi Heating & Air

BlueWave Computing LLC

Connectivity Wireless Solutions

CSI Laboratories

I.B.I.S. Inc.


LeasePlan USA

Park ’N Fly

PBD Worldwide

Philips Arena

Purchasing Power

Speedemissions Inc.


Sundial Plumbing Services

T.E.N. – Tech Exec Networks

TLC Laser Eye Centers

Travis Pruitt & Associates Inc.

U.S. Security Associates Inc.

Vericom Corp.