New Google analytics better collect customer data

You have a website. You’re active on social media. You advertise. You develop public relations campaigns. You dispatch a sales team. Your marketing efforts, however, are meaningless unless you know what’s working and what’s not. It’s important to measure and evaluate performance across every marketing channel.

When it comes to measuring the effectiveness of your website about 80 percent of tracked websites use Google Analytics.

Historically, Google Analytics primarily focused on website tracking. As technology has progressed, however, consumers and businesses have evolved as well.

There are multiple devices to engage with brands.

To add to the clutter, companies are active on social media, advertise online, have mobile apps, call centers, elaborate customer databases, inventory, point of sale and customer relationship management systems to store various types of information and generate reports.

In response, Google adapted the way its analytics work to allow businesses to understand how customers are moving across different devices and using different digital touch points to interact with them. The result is Universal Analytics.

A new way to observe customers

Universal Analytics is shaping the future of digital marketing measurement as it moves toward user-based tracking.

Today different devices or “properties” are given a specific tracking ID to distinguish where traffic is coming from and pinpoint how one customer has moved across different devices when interacting with a brand.

So you might see that a customer discovered your website through a search on their tablet, engaged with you on social media from their smartphone and then made a purchase on your e-commerce site from their desktop.

This holistic view provides a better understanding of your ROI for different types of digital marketing activities.

More tools on hand

There’s also a new measurement protocol that allows you to send data into Universal Analytics from any Internet-connected system.

If you’ve been looking for ways to get outside data from another system into Google Analytics, this offers a solution. You can send data from your call center, POS system or any other device.

You also now have more control over the settings and can create custom dimensions and metrics. These changes allow for better business planning, adaption and infrastructure. It allows concrete data and statistics to help you measure the impact of your marketing and advertising.

Change is a good thing

Newly established Google Analytics accounts will now use Universal Analytics by default. Google will phase out support for Classic Analytics over the next couple of years with existing accounts automatically switching over to Universal Analytics.

Universal Analytics is just one of the available platforms that provides multiple system integration. When you use these types of integrated platforms to view all data in one place, you will, no doubt, realize improved efficiency and campaign performance.