With consumers and businesses looking for ways to cut costs and save money, it’s now even more important for SS&G Financial Services Inc. to focus on providing high-quality customer service to make price less relevant and create additional value.
The company established a seminar series to support clients though the downturn in the economy. The series entitled, “Tips for Turbulent Times,” was designed to help its clients stay on track during the recession.
The complimentary breakfast seminars featured a professional from SS&G Wealth Management LLC, who focused on how sound investment strategies can help your portfolio survive the times. In addition, Gary Shamis and Mark Goldfarb, the managing directors of SS&G Financial Services, discussed the costs and opportunities of doing business in this challenging economy as well as general financial survival techniques.
The company follows the seminars with supplementary information sent via the Tips for Turbulent Times biweekly e-mail. The e-mail features considerations, such as “Pinpointing unnecessary business expenses” and “How to renegotiate lease terms.” The e-mails are blasted to more than 2,000 recipients nationwide and have experienced a consistently high open rate since their inception in November.
The company ensures it provides clients with the best possible service by following its service standard. That includes returning phone calls in the same day or within 24 hours, completing client work on a timely basis, taking joint responsibility for transferred work, keeping the receptionist apprised of each professional’s whereabouts and calling into the office when not scheduled to be there.
The employees’ commitment to customer service is reinforced through the signing of a client service agreement that states the employee agrees to follow the company’s mission to provide the highest quality service.
How to reach: SS&G Financial Services Inc., (440) 248-8787 or www.ssandg.com
