How AkzoNobel meets client needs at every level of the business


Julian Cass, Vice President of the Americas, AzkoNobel

Customer care is a culture at AkzoNobel Packaging Coatings. It is paramount within every functional department and at every level of the business.

Julian Cass, vice president of the Americas for AkzoNobel, a leading global supplier of coatings, inks and adhesives to the packaging industry, helps drive that culture. At the forefront of its world-class customer care is its customer order management specialists team.

This team is renowned for its expertise and understanding of both its clients’ businesses and packaging coatings to deliver supreme customer service and responsiveness. The professional relationships — both internal and external — are based on trust, respect and performance with many years of proven record.

In addition, the company’s “End-to-End Alignment” Operational Excellence initiative has delivered significant and sustained service-level improvements. Since inception in May 2012, service levels of 97 percent and higher are now the norm.

This is a key initiative that has delivered significant and sustained business improvements. The end-to-end alignment team helped streamline operations from demand to raw materials. End-to-end alignment sessions were held in support of streamlining operations across key supply chain functions.

What inspires AkzoNobel is seeing the opportunity others cannot, and what unites the company is the intelligence to deliver customer care where others have not.

How to reach: AkzoNobel Packaging Coatings, (440) 297-8556 or