Bardi Heating & Air’s corporate motto, “Always, always do the right thing,” is also the personal philosophy of its founders, Alex and Susan Bardi. It’s a tall order, but the company strives to live up to it, judging from the slew of awards it has taken home over the years, including this World Class Customer Service award from Smart Business and two first place awards last year from the Metro Atlanta Better Business Bureau for Best Customer Service and Best Community Service.
Bardi has a core of longtime residential customers that rely on the company for regular maintenance of their home heating and air conditioners. The company regards these maintenance plan customers — members of its “Bardi On! Club” — as its most important customers.
To recognize this, Bardi this year offered those customers two complimentary services: a free whole-house plumbing inspection (a $119 value) and $50 in services to use on HVAC or for plumbing repairs. The coupons, mailed twice to very important customers, have no expiration date to make them as convenient as possible to redeem.
As evidence of Bardi’s commitment to customer service, the company requires that its technicians call customers 10 minutes ahead of a home visit to ask if it’s OK to ring the doorbell. In addition, technicians are required to park their truck on the street so the the driveway won’t be blocked, to request permission to enter the home and to don shoe protection before entering. Some technicians even pick up the newspaper if it’s still on the driveway.
Bardi has a flat-rate pricing guide for both commercial and residential service. Unlike many companies that charge by the hour, Bardi’s upfront pricing is preprinted in a manual, eliminating surprise and excuses.
How to reach: Bardi Heating & Air, (770) 263-5355, www.bardi.com
