WCCS 2013 – Hyatt Legal Plans
From inception, Hyatt Legal Plans’ strategy has been to build its business by focusing on quality service. As a result, the company is the nation’s largest provider of group legal plans, serving more than 10 million employees of the nation’s biggest employers.
Hyatt Legal Plan’s philosophy of keeping it simple while providing world-class service has endeared the company to its customers and constituents and is the strategy behind its operations. William Brooks is CEO for the 35-year-old company.
With a mission statement of “Quality Service Always” the company makes sure clients have immediate access to a live person. It combines that with a “once and done” strategy that ensures callers speak with the right person in one call more than 97 percent of the time, earning a client satisfaction rate of 96.5 percent in 2012.
Hyatt’s call center hires only candidates with four-year college degrees and at least two years of customer service experience. These representatives refer plan members to the largest network of attorneys in the industry who must be in practice a minimum of seven years and have no bar association issues. Network attorneys average 25 years in practice, the highest in the industry.
Hyatt’s call center is the showcase of the organization and the major reason why a company would pick Hyatt over the competition.
How to reach: Hyatt Legal Plans, (216) 241-0022 or www.legalplans.com