Sundial Plumbing Services has structured its delivery of products and services to foster the best possible customer experience. Woven into Sundial’s success is an ability to embrace clients’ desires and a willingness to accept change and to be flexible.
Sundial Plumbing was founded by Jack Smith and his daughter, Mitzi Smith Moore, who is now the company’s owner and president. Sundial’s passion for top-quality customer service has been forged through three generations of shared core values within the Smith family. All three generations share a strong work ethic and bulldog determination. And those core values are delivered through initiatives devoted to providing consumer responsiveness, value and quality.
Sundial has invested in a computer system that recognizes its VIP customers. It used the system to regularly compile a list of its top clients by revenue, frequency, geographic location, customer source and transaction-based data. Sundial recognizes the significance of deep-rooted insights into the behavioral, attitudinal and demographic attributes of its best customers.
One recent project Sundial undertook was the creation of a Victory Garden in the spirit of the gardens planted at homes and in parks during World War I and World War II to boost morale and to reduce the pressure on the public food supply caused by the war effort.
Sundial’s Victory Garden contains an array of vegetables such as tomatoes, green beans, squash and a variety of peppers. Employees help maintain the garden and are able to take the fruits of their labor home to enjoy. And technicians often deliver homegrown tomatoes to the company’s VIP “blue chip” clients. The Sundial Victory Garden has helped promote teamwork, healthy eating and community while remembering one of the many things that makes the country great.
How to reach: Sundial Plumbing Services, (770) 427-1998 or www.sundialplumbing.com
