How Travis Pruitt & Associates consistently exceeds client expectations

Travis Pruitt Jr., President, Travis Pruitt & Associates

Since its inception in 1972, Travis Pruitt & Associates has always primarily focused on providing exceptional customer service. The philosophy began with the civil engineering firm’s founder, Travis Pruitt Sr., and has been carried forward by his son, Travis Pruitt Jr., the company’s current president.

TPA prides itself on paying close attention to its clients’ needs and working hand-in-hand with them to create a finished product that fulfills their vision and meets their time and cost constraints. The firm has learned that interactively engaging clients early and throughout each project greatly reduces the need for costly change orders and delays during permitting and construction times, which translates into value that far exceeds the perceived savings of using a lower-priced engineering firm.

Travis Pruitt & Associates also understands that it must maintain a high level of service daily to make sure clients continually recognize the difference in customer service that TPA provides versus other engineering firms. TPA achieves this by having staff members who are accessible, knowledgeable and responsive, and who take the initiative to immediately coordinate and redirect resources to respond effectively to unexpected customer requests.

TPA recognizes that it is more meaningful and cost-effective to retain existing customers than to find new ones. Therefore the firm strives to treat every client as a VIP. Continuous clients receive an even higher level of service due to their long-term relationships with TPA’s staff. Those clients typically have a member of the firm’s leadership team as their primary contact person to ensure that their expectations are being fulfilled.

“My contact with all of the staff at TPA has been positive,” says Eugene Cole, an architect with the U.S. Department of Homeland Security. “From the field survey personnel to the president of the company, their service is the same: knowledgeable, timely, forward-looking and honest.”

How to reach: Travis Pruitt & Associates Inc., (770) 416-7511 or www.travispruitt.com

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