Empower employees to provide exceptional customer service
Think about the gold standard for customer service, and visions of a famous mouse or Cinderella’s castle likely cross your mind.
How Chris Gorman led KeyBank to record-setting growth during the pandemic
Chris Gorman led KeyBank through tough times to emerge stronger and better prepared for the rapid changes facing the industry. Here’s how he did it.
Balancing the modern mixed office
Finding the right balance to maximize productivity, provide an ideal work/life balance and do what’s fair for all employees remains a huge challenge.
Filling the sales funnel
Why small and mid-sized companies should embrace digital marketing
Growth is slowing in the U.S. but it’s not all bad news
Huntington Bank’s Jim Altman on the state of the U.S. economy and how changes within it could affect middle-market companies.
Addressing social determinants of health has a huge impact
Highmark Health’s Amy Shannon on how addressing social determinants of health can improve outcomes, and what employers can do to help.
How this tactic can prevent out-of-line liquidity payments
Babst Calland’s Michael Fink on how a shadow series works, when to use it, and the pros and cons of doing so.
40 years at Vector Security haven’t stunted CEO Pamela Petrow’s growth
Following her instincts, passions and work ethic, CEO Pamela Petrow turned her first after-college job into a long and successful career — one that stands as proof that a person does not need to bounce from company to company to blossom.
Get a grip and have a plan!
It’s 3 a.m., and your mind is racing as you ponder your worst fears.
2022 Columbus Smart 50 Awards recognize region’s top leadership
The Smart 50 awards recognize the region’s top leadership. Check out this year’s honorees!