Let employees take control. If
employees take the ownership
responsibilities in what they
have, we want them to have the
freedom to do what they think
is necessary, take care of their
duties and tasks and business.
We want them to take ownership in dealing with customers,
vendors or suppliers, doing
whatever task they have, and
we want them to know that
we’re very interested in them
doing quality work. But we also
want them to know that we’re
not going to be looking over
their shoulder crossing T’s and
dotting I’s.
We want to give them the freedom to do the work and give
the responsibility to have the
ability to do the best work they
can, and they know that we’re
not always looking over their
shoulder and making sure they
do everything correctly. If you
have a problem or concern,
come speak to us. If you made a
mistake, it’s no big deal. Let’s
look at it, solve the problem,
learn from it and move on. If
you build that kind of trust with
associates, that they can come
to you with a problem and not
get in trouble, that we’re going
to learn from it, I don’t have that
need to look over their shoulders and make sure they’re
doing things right because I
know that they are.
HOW TO REACH: Cargo Services Inc., (317) 244-9501 or www.cargos.com
