When you think about the vendors
that support a business and make it
successful, you tend to come up with a long list of payroll companies,
employee benefits providers, financial
planners and wealth management firms.
Cleveland-based CBIZ Inc. prides itself on
being able to offer those professional services and more to its clients and their employees. By offering combined
services through one trusted adviser, CBIZ has a
competitive advantage
because it allows company owners to focus on
their core competencies.
CBIZ President and
COO Jerry Grisko says having member
offices in major U.S. cities allows his firm
to offer the resources of a national company while providing the personal services
expected from a local business partner.
Satisfied clients are the goal of great customer service, and every CBIZ client receives
a guarantee: If it is not satisfied with the work
provided by CBIZ, the firm will correct the
situation to the client’s satisfaction.
The firm also offers a service promise to its
clients that includes a commitment to professionalism, trust, and the highest level of
personal and professional integrity; immediate response to the client’s needs; and understanding the client’s goals to provide proactive solutions to improve and grow the
client’s business.
Grisko supports his associates who, in turn,
support the level of service they provide to
their clients. The firm motivates its employees by providing competitive benefits,
rewarding staff members for outstanding
performance and offering them opportunities to expand their career path.
Personal and professional growth get top
billing at CBIZ, where its human resource
professionals are certified to train its employees in enhancing their leadership and customer service skills. The firm implemented a
sales academy program that has led to better
client relationships and a more educated
understanding of their needs.
HOW TO REACH: CBIZ Inc., (216) 447-9000 or www.cbiz.com
