Frank W. Alderman has been helping people since his days growing up in Sulphur Springs, W.Va., when he would shovel driveways on snow days, deliver the newspapers, mow lawns and sell ice cream at a local ice cream shop.
Oh, and he also caddied at the local golf course.
It’s that work ethic that is the core of MedExpress Urgent Care, a health care center Alderman created to give patients important medical services that are timely, affordable and provided with great care.
He witnessed the scenes that play out in many emergency rooms where overcrowding is an issue due to unnecessary visits by many of the patients. He started slowly, learned what worked and what didn’t work, and gradually built more and more centers.
As CEO, Alderman shares his passion both for service and for his customers with his employees and asks them to be just as dedicated and committed to providing the best care they can give.
He believes his method of providing this care and service is a win for everyone involved, from the patient to the employer who sends a patient to MedExpress to the insurance companies who handle the financial end to the employees who provide the service.
Alderman empowers his employees to find unique solutions that satisfy patients beyond the typical experience they might be expecting. This style fosters a high employee retention rate and makes them ambassadors for MedExpress in the community.
While Alderman is pleased with the success of the MedExpress concept, he is far from content. He stays active on Capitol Hill, meeting regularly with Congressional leaders to talk about the value of urgent care in today’s world and the debate about affordability.
His goal is to continue to make his business better and never rest on his laurels.
How to reach: MedExpress Urgent Care, (304) 225-2500 or www.medexpress.com
