It was 2003, and Sircon Corp.’s revenue
had hit a plateau.
The board of the software solutions
company wanted a change, and they
found it in Robert “Bob” Nero.
When Nero arrived at Sircon in 2003,
the company — which provides software and services to
the insurance industry — was healthy,
but revenue was
topping off and
there were limited
opportunities for
growth.
Nero, who serves
as president and CEO, knew change was
in order. One of his first moves was to
change the company’s name from
Innovative IT Solutions to Sircon Corp.,
after one of its software solutions. He
also observed that the company was not
as close as it should be to customers, so
he began meeting with them to listen to
their needs. As a result, he expanded the
business from a narrow focus on compliance-related services to a broader
vision that encompassed the full producer, and created “producer lifecycle management,” a unique model for carriers
dealing with producers.
Nero says the key to customer satisfaction is motivated and informed employees. He believes in communication at all
levels of the organization and has built a
culture in which it’s not only the CEO
who does all the thinking. He encourages training to foster a collaborative
culture, which has helped employees
find opportunities with clients by breaking down walls.
Under Nero’s leadership, Sircon’s customer base has increased to 1,500 carriers, and revenue grew 37 percent in 2006
over 2005, a trend the company’s leadership expects to continue.
HOW TO REACH: Sircon Corp., www.sircon.com or (517) 347-7340
