When the Federal Trade Commission passed legislation in 2003 for a National Do Not Call Registry, it could have meant the end for Akron-based InfoCision Management Corp., an inbound and outbound call center provider.
InfoCision CEO Carl Albright says his company invested more than $2 million in regulatory compliance in preparation for the legislation. Despite a slump in sales, InfoCision bounced back in 2004 when companies recognized they couldn’t afford to take risks with compliance.
InfoCision’s record was unmatched within the industry, and customers took notice. The following year, sales grew by more than $10 million, and the company created 271 jobs.
During the last five years, sales at InfoCision have increased by more than $40 million. The company has opened new locations and created more than 1,000 jobs.
Today, InfoCision is the third-largest privately held teleservices company, employing more than 2,800 people. It operates 27 call centers throughout Ohio, West Virginia and Pennsylvania, and Albright expects 2006 sales to reach $155 million.
Employees are the key ingredient in maintaining a profitable and growing company, and Albright strives to create a workplace where his employees can thrive. Among the employee benefits offered are medical and dental insurance, 401(k), paid vacation and periodic bonuses. This compensation philosophy and corporate culture has led InfoCision to be named the ninth-best place to work in Ohio by the state chamber of commerce.
InfoCision recently rolled out its new health and wellness program, which provides contests and resources to encourage a healthy lifestyle, including smoking cessation and weight-loss programs and subsidized fitness club memberships. It also installed on-site fitness centers at two locations, which employees can join for a fraction of the cost of other fitness clubs.
As part of InfoCision’s commitment to the communities in which it operates, it is a member of the chambers of commerce and Better Business Bureaus in each of its 12 locations. Its employees often participate in fundraisers for organizations such as The Salvation Army, American Heart Association and American Cancer Society.
HOW TO REACH: InfoCision Management Corp., (330) 668-1400 or www.infocision.com
