Sharing success

As much as President Therese Glorioso is proud of the business growth Home Instead Senior Care has achieved over the past five years, she is even more proud of the hard work put in by her employees, who have been the backbone of the company’s success.

Founded in 1994, Home Instead Senior Care has grown to become a trusted global provider of home care services for seniors. Whether that involves everyday tasks such as meal preparation and personal care, help with laundry, transportation or other services the company’s team of nurses and social workers are committed to helping aging adults with the tasks that can help them live their lives independently. Available around the clock, the company’s employees dedicate their time to make a difference as caregivers in the lives of seniors.

In the past few years, the company has met the challenge of staffing shortages for nursing assistants and caregivers in the senior care industry with a unique solution: opening up its pool of employee candidates to seniors themselves. Responding to its clients requests for more “mature” companions, it has found that hiring older employees not only makes the company’s services more marketable to customers but has allowed the business to keep its staff expanding with growth.

This is the third consecutive year the company has been recognized with Cascade Capital Corp. Growth award. From 2009 to 2010, the organization grew from 83 employees to 224, while doubling revenue. In 2011, the company has already added 50 new jobs.

To make sure that it always retains top quality employees, Home Instead has also implemented an employee retention program for its entire staff. The program includes bonus reward dollars for service excellence, a partnership with JD Power and Associates to measure employee satisfaction as well as other feedback measures such as focus groups and monthly phone calls with employees.

How to reach: QualCare LLC dba Home Instead Senior Care, (330) 995-1522 or www.homeinstead.com

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