Steven A. MacDonald, chairman and CEO, myMatrixx

Steven A. MacDonald, chairman and CEO, myMatrixx


Steven A. MacDonald

chairman and CEO


In the paper-filled industry of worker’s compensation, technology is a slow adaptation.

Steven A. MacDonald looked to enhance the customer experience through technology and was a pioneer for his time after co-founding a business to meet those needs. However, after working to build up his company, he was fired.

To many, this would be an all-time low in someone’s career, but for MacDonald, it was inspiration to start myMatrixx.

MacDonald, who serves as chairman and CEO, built myMatrixx, a pharmacy benefit management company, on the innovative concept that pharmacy benefits in the workers’ compensation space should be automated and accessible online to clients.

This idea revolutionized the industry and provided something none of the major players in the market had — a technology solution designed to turn the industry into a paperless one.

It offered complete transparency. Now clients could use the Web portal to see exactly how their pharmacy claims were being processed and they had the control to approve or deny claims in real-time.

Knowing how complex the industry is and how each client could have different protocols down to a specific injured worker, myMatrixx made its system completely customizable.

By providing online access for its clients, myMatrixx has streamlined workloads and greatly reduced the time adjusters spend managing claims on a daily basis.

Clients also greatly reduce their costs by experiencing greater network compliance and higher utilization of generic medications.

MacDonald’s ultimate goal has become a reality — turning pharmacy benefit management into a paperless industry. Today, myMatrixx has two primary offerings, the pharmacy program and an ancillary and medical equipment program.

The company has become a recognized leader in the workers’ compensation pharmacy industry and has hopes of doing the same with the newer ancillary side of the business.

HOW TO REACH: myMatrixx,