No parent enjoys having to pass responsibility for their children to others, but Bob and Susan Wickman have found a place in Le Chaperon Rouge that has taken away their fear.
“We love to hear all the positive remarks from teachers, as well as our kids; that keeps us up to speed about what happened during the day,” the Wickmans wrote in a letter to the school. “We feel good because we know that their school is a place they look forward to going every day and this feedback indicates to us that they have a positive attitude about learning.”
The chain of eight private schools provide day care services for infants beginning at 6 weeks of age and elementary education for students in kindergarten through fifth grade. In addition to the basics, students spend time learning drama, foreign languages, music and can take classes in gymnastics, ballet, karate and dance.
The key to its exemplary service is the attention to detail, says Stella Moga, the school’s founder, president and CEO.
“Le Chaperon Rouge trains each staff member not just in how to do their jobs but also how to offer great customer service to our children and their parents,” Moga says. “We make sure all teachers are well-trained long before their first day on the job. And we strive to continue that training after they are hired.”
Moga has developed a program to train teachers using her own handpicked instructors. This allows site directors and classroom instructors to handle any problems that arise at their respective locations on their own without delay.
“Any issue that comes up is brought to my attention, and I follow up with the parents to ensure they are satisfied with the solution with which they are presented,” Moga says.
How to reach: Le Chaperon Rouge, (440) 934-2716 or www.lechaperonrouge.com
