The 2012 World Class Customer Service Awards (Northeast Ohio)

The World Class Customer Service awards honor companies for their superior customer service. The program serves to raise awareness of the importance of customer service in the business world, recognize organizations that demonstrate exceptional customer service and share best practices in customer service from those that do it best.

Learn more about the class of 2012:

Akron-Canton Airport

AkzoNobel Packaging Coatings, Inc.

Ambiance, the Store for Lovers

Benesch, Friedlander, Coplan, & Aronoff LLP

BlueBridge Networks

COIT Cleaning & Restoration Services

Collection Auto Group

Council of Smaller Enterprises (COSE)


Event Source

Faber-Castell USA

Family Heritage Life Insurance Company

Findaway World

Firestone Country Club

Hyatt Legal Plans

Industrial Heat Sources

Invacare Corporation

Marriott Cleveland East

Moen Incorporated

Overload Fitness

PartsSource, Inc.

Post-Up Stand

Rock the House Entertainment

Seeley, Savidge, Ebert, & Gourash Co., LPA

Skoda Minotti


The Ritz-Carlton, Cleveland

The Shamrock Companies Inc.

Today’s Business Products

Visual Marking Systems, Inc.

Zinner & Co.

Additional reading:

Notes from our sponsors

John Spearry on “gnat tenacity”

John DiJulius: Getting to Benny

Surprise and delight: It’s no longer enough to simply deliver world-class customer service

The 2012 World Class Customer Service Awards are presented by Metro Lexus and sponsored by Smart Business, Blue Technologies, The Brewer-Garrett Company, Cleveland Clinic, SummaCare, John Robert’s Spa, Colortone Staging & Rentals, and Executive Caterers at Landerhaven.