Involve employees in your plan. You need to have good people that really are part of the organization and can really implement your vision, your plan.Then the key is to make sure that they’re trained properly, that they’re empowered to carry out and make their own decisions, that they have the backing of the organization. They know that their decisions will be upheld.
Involving your entire team in planning for the future helps to guarantee the plan’s success. A
lot of the goals of our company are not just my goals but team goals. They have buy-in that way. It’s part of their plan and not just somebody else’s plan they’re trying to work through.
Keep customers with consistency. We also have very long-term relationships with our customers. When it comes to the relationships with our customers, it’s typically a handful of people that customers think of when they think of [us]. It’s the manager they deal with on the inside. It’s the field technician, the salesperson. If you don’t have that consistency, if every time a customer has a breakdown, we send a different technician in, and over a year, he might see six or seven different people, that doesn’t build the relationship.
There’s a feeling of trust there. If we had continual turnover in our people, I think we’d also lose customers.
How to reach: Equipment Depot, (513) 891-0700 or www.portmanpeople.com
