Born: Little Rock, Ark.
Education: Wayne State University, general business
What has been your biggest business challenge and how did you overcome it?
When the airlines cut their commission and eliminated their commissions. We started charging customers.
What has been the most important business lesson you’ve learned?
When recruiting, there’s no substitute for intelligence and hard work.
What was your first job?
Delivering papers at age 9
What is a universal truth of business today?
We’re all in business to make a profit.
Whom do you admire most in business and why?
I admire Johnson & Johnson, and I admire them for the way they have handled crisis in the past. We’ll go back to the Tylenol situation.
There was poisoning with Tylenol, and at that point, everyone would have thought that brand was dead, but Johnson & Johnson took all their different divisions and sent their salespeople into stores and took every piece of Tylenol off the shelves and destroyed the product, and then came back, and the product today is even larger than ever.
It’s the ethics of the company that I admire.
On accepting new business: Don’t accept all the business that might come your way. There is some business that just isn’t right, for whatever reason, for your company.
There is certain business that would not be right for you, nor would it be right for the potential customer.