At InfoMart, customers do not get the one-size-fits-all treatment for their background screenings that larger competitors may provide ? they get personalized service to make sure all their needs are addressed.
Customers know that price is not the most important factor in choosing a pre-employment screening provider. They can be confident that they get the highest degree of experience along with the best service, technology and price from one company.
President and Chair Tammy Cohen knows that in the challenging business world it may be difficult to land new customers, but it is far easier to keep existing ones by being responsive to their needs.
Several systems are in place to help provide world-class customer service. Phone lines are open extended weekday hours, from 8 a.m. to 9 p.m. There are multiple connection methods, such as phone, e-mail, fax or online chat. Online ordering is easy, with flexible information request and delivery options. Applicant profiles are customized to fit clients’ needs. Clients receive free training on services and systems for the duration of their account. The company stands behind its services with a 100 percent satisfaction guarantee.
To achieve a philosophy of “Do it right the first time,” the company seeks thoughtful, entrepreneurial employees who strive for excellence in all that they do. InfoMart’s best customer service representatives are cultivated from within its processing departments. Employees that have first-hand experience and knowledge conducting background checks fit in well; if it is necessary to hire from the outside, candidates are chosen based on their excellent customer service skills and knowledge of the industry.
All of InfoMart’s departments are staffed with professionals that have specifically relevant experience. This ranges from human resources and criminal justice to drug screening and loss prevention, and it helps guarantee that clients get the proper attention, expertise and service that experience brings.
How to reach: InfoMart, (770) 984-2727 or www.infomart-usa.com