How Alliance Bus Group supports customers throughout their vehicles’ lives Featured

8:00pm EDT October 31, 2012
How Alliance Bus Group supports customers throughout their vehicles’ lives

Alliance Bus Group Inc. has become the largest bus dealership in the United States by embracing its service and support philosophy, “Along for the Whole Ride,” and by delivering comprehensive customer care.

Guided by CEO Doug Dunn, Alliance differentiates itself from its competition by supporting its customers throughout the entire term of their bus ownership from purchase through disposal, rather than merely selling the least expensive product and leaving customers to figure out for themselves how to service and support the vehicle.

Alliance has invested heavily in its seven dealerships and in its support staff, and these investments enable the company to service, repair and take care of any bus-related matter. Alliance has a 60,000-square-foot refurbishment facility with a full paint booth, its service facilities have as many as 10 service bays, and the company’s national service network, parts warehouse and on-site inventory allow it to perform every service buses need, from basic oil change to full refurbishment and paint with complete warranty.

“I have been a customer of Alliance Bus Group for four years and purchased multiple vehicles from them” says David Hindman, owner of Kids’ Zone Learning Center and Daycare in Marietta, Ga. “I have been extremely happy with their dealership and particularly their customer service. Every time I’ve had problems with a bus, Alliance has gone above and beyond in making sure I was taken care of and that my business didn’t suffer due to these issues.”

In July 2012, Alliance was named the fourth fastest-growing large middle-market corporation in Georgia by the Atlanta Chapter of the Association for Corporate Growth. “We are honored to have been nominated and recognized,” CEO Doug Dunn says. “It’s a great accomplishment and reflects on our quality personnel and their dedication to seeing Alliance Bus Group succeed.”

How to reach: Alliance Bus Group Inc., (866) 287-4768 or www.alliancebusgroup.com