Education: Bachelor’s degree, University of Illinois; MBA, University of Michigan; medical degree, University of Chicago
What was your first job?
I was a golf caddy for my first job. I was about 13 or 14. I learned, the good thing about being a caddy is that you get exposed to a lot of different types of people, different doctors and lawyers and businessmen, and what I liked, and I think this was indicative of my career, I really enjoyed the variability of exposure. If you look at my history, I’ve done medicine, I’ve done business. I chose emergency medicine because it’s different people and different things every day. I think that’s what I think I learned is I enjoyed meeting new people and learning about new things and hearing new problems every day, because that keeps it fresh.
As a kid, what did you want to be when you grew up?
I wanted to be a doctor. I didn’t go be a doctor for a variety of reasons. I went into business, and that passion came out in my mid-20s, so my whole life from growing up until I actually went to college, I wanted to be a doctor. It was in my heart, and as I got older, it made more sense maybe in that my mentors that I knew were businesspeople but the physician side, sometimes you’re born a physician in many ways and that came out, and that’s why I went back to school after an MBA. People thought I was crazy, but it was very important to me and this job is perfect for me, because I get to do the clinical side and still do what I’m good at with the business stuff.
What’s the best advice you’ve received?
Personal is best. That’s important. That’s the advice I use. When I’m trying to understand why someone is acting out or stressed or giving me a hard time, trying to keep it personal and trying to understand who they are as a person, whether it’s in a clinical setting or a business setting, that oftentimes will give you the answer. That’s the best advice I’ve gotten to date.