Author: Victoria Harrow

In Brief

The buck starts here [read more]

There’s something to be...

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Investing in ’99

How do you handle a roller coaster market? Hang on tight and listen to the experts. [read more]

Training isn’t just for...

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Death of the holiday party

No, Virginia, it's not the '70s anymore, and that wild office party you used to look forward to has grown older and wiser. [read more]

Rightsizing the holiday party

Partnering with the post office

Investing in ’99

How do you handle a roller coaster market? Hang on tight and listen to the experts.

Creative financing

Software simplified

Getting the marriage to last

It’s not economy, stupid; it’s the stupid economy

Is the news next year ultimately going to be good or bad? It depends.

Another acronym, anyone?

Marketing a metropolis

Does this thing have an alarm?

A woman’s prerogative

Locked doors

Of all the issues that arose in Yesterday Corp.’s e-commerce project, security was the easiest to address.

A business built through heavy lifting

Henry A. Selinsky Inc. carries a lot of weight in this town. The success hasn't come overnight.

Competing with the corporate giants

When John Ebel looked over his shoulder and saw Sears closing in, he had to reinvent an old-line business. Here's how he did it.

Pricing capital equipment

Sounding off in cyberspace

A postmodern patriot makes it possible to send a powerful message to government officials who supposedly represent your interests.

Tell them it’s just a typo

Getting the stamp of approval

Rubbing customers the right way

Jack Hayes takes a hands-on approach to promote the health of his customers—and his business.

How quickly they forget

Rubbing shoulders with success

Massillon Community Hospital takes advantage of a hands-on approach to health and wellness. Now it just needs to convince the doctors.

Pay to play

When you don’t need to own it, leasing offers an alternative to purchasing pricey equipment.

Working against a handicap

The challenge for Windfall Industries is not getting the work done — it’s getting the work, period.

Get to work!

If you want to recruit, rouse and retain the new generation of workers, stop stereotyping and start understanding what motivates them — and why.

Is the customer always right?

It’s their money. If you want their business, you bend over backwards to accommodate your customers. Or do you?

Painting by the numbers

What makes Medina-based RPM Inc. a high-performance case-study for executives everywhere? Just the oldest advice in the book, followed over and over again.

Setting the mood

The office itself can help the work force get to work.

A little perspective

Risky business

During 25 years of prospering despite its intrinsically risky business,

Are there enough employees to go around?

A lesson from Mom

A revised corporate agenda

On the road again

After 20 years in a fast-paced business, an area messenger service shows no signs of slowing. In fact, its CEO is gearing up for even greater growth.

“What I meant to say …”

To communicate better with employees and peers, try understanding your personal communication style — and their frame of reference.

Leap of faith

It takes more than money to turn an acquisition around. It takes talent, tenacity and divine intervention. Just ask Kevin Lamarr Jones.

Walking the talk

To pass his baton to the fourth generation, this entrepreneur must outrun discounters and department stores.

Cautious or clandestine?

Video surveillance may be controversial, but some owners wouldn’t run their companies without it.

Seeding tradition

How do you stay close to your roots when your family business sprouts a complex global enterprise? Here’s how one company preserves its principles.

Diverse and efficient

Some business strategists say the key to efficient production and market domination is a narrowed product focus. Harry London’s hallmark makes that maxim a myth.

Medallion of merit

An innovative product line injects new life into family-owned WCCV Floor Coverings.

Crossing the median

Despite the drive and vitality of today’s super-senior workers, they’re generalized as “higher risk” by insurance companies. What’s a business to do?

Diverse and efficient

Some business strategists say the key to efficient production and market domination is a narrowed product focus. Harry London’s hallmark makes that maxim a myth.

Take it personally

You can only go so far by phone. That’s why Bank One N.A. takes a personal approach to foster customer relationships.

Without you, I’m nothing

A Canton entrepreneur counsels that if the bulk of your customer base comprises a lot of small customers, you’d better outperform your big-name competitors ... or else.

Cutting through the red tape

In seeking to finance his venture, a new business owner found that his preconceptions about small savings banks and big government agencies were mere misconceptions.

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