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Maura Clark keeps customers the focus of Direct Energy Business

05.01.2012 | Gregory Jones | Pittsburgh | Cover Story
pit_csmain_0512
Don’t want to be just another commodity player? Then find a way to improve your customer experience. Maura Clark has focused her team on understanding what customers want and need in order to make Direct Energy Business’s service better. [read more]

Insights

Employee BenefitsHow to benchmark your benefits package to ensure it is economical and competitiveKeith Kartman, Client Advisor, JRG Advisors, the management arm of ChamberChoice [read more]
Health CareWhy an Employment Assistance Program makes good business senseSusan Stocker, Sales Executive, LifeSolutions, a UPMC WorkPartners affiliate [read more]
EnergyHow to find the right energy supplier to meet the needs of your businessRobert T. Homa, P.E., CEP, Regional Sales Manager, PPL EnergyPlus [read more]
Wealth ManagementHow to prepare your business to exceed your goals by grooming the next ownerCheryl A. Parzych, Executive Vice President, Wealth Services, First Commonwealth Financial Corp. [read more]

Inside Smart Business

Stephan Liozu; Information intake

How to tell if employees are learning enough and what tools will help them [read more]

Why SBA Financing?

Learn how SBA Financing can help your business grow & succeed [read more]

Darrin Grove collaborates on innovation at TrueFit Solutions

How to make your innovation process smoother and more effective [read more]

5 ways to be more persuasive

Give, but not too much [read more]

The inner circle

Having peers you can trust is imperative to the success of your business [read more]

What to do when everything hits the fan at once

Be prepared to compartmentalize big problems [read more]

27 tips for staying healthy as an executive

Maintaining your health ensures a happy and productive life [read more]
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Avoiding the ambush

New competitors are heading your way. Are you...

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How a defined contribution approach can help...

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How to prepare your business for oil at $250 a...

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David Passavant, UPMC Health Plan

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