Born: 1947, Waukegan
Education: Bachelor's degree, Western Illinois University
First job: Paul Pettengill & Co., CPAs
Career moves: From Pettengill to Ace; within Ace, accountant to accounting manager; to controller; to vice president, finance; to senior vice president, finance and merchandising; to executive vice president and COO; to president and CEO
Boards: (Advisory only) City of Hope, AHMA
What is the greatest business lesson you've learned?
Be the best you can at whatever your responsibility, focus, be honest and have fun.
What is the greatest business challenge you've faced, and how did you overcome it?
Motivating Ace retail owners to raise the bar day in and day out has been and still is our biggest challenge. We are overcoming it via focused initiatives, measured results and old-fashioned repeated communication.
Whom do you admire most in business and why?
Walgreens. They are a great example of a company that has successfully addressed consumer needs for prescription drugs using a neighborhood, convenience, service-orientated, small-box model. Their team has the details at retail under control at each of their locations, i.e., their retail execution is tremendous.