Gene Faut has built 3D Exhibits Inc. on a philosophy of putting customer satisfaction above all else.
The company started with 15 employees equipped with little more than card tables and cell phones to take on more than 600 competitors.
The fledgling company did not have resources for marketing, so it had to demonstrate its capabilities to win new clients.
Under Faut’s leadership, the company has implemented systems to streamline its services from the beginning of a project through billing, all while maintaining the flexibility to adapt to each client’s needs.
The company’s project teams work with clients to get to know their industry, markets and business objectives to create a personalized project.
3D Exhibits also uses Web-based services to enable clients to review their inventory and floor plans, store account information, view schedules and budgets, and place orders online.
Even as the company has continued to grow, Faut, the president and majority shareholder of the organization, is determined to remain true to the core philosophy of taking care of the client and providing a quality product that is priced competitively.
Faut’s strategy is steady, planned organic growth that will allow the company to expand without taking away from the level of service currently provided to customers.
He has transformed the company into an operation with more than 175 clients and 90 employees operating out of a 250,000-square-foot facility in Elk Grove Village, Ill.
HOW TO REACH: 3D Exhibits Inc., www.3dexhibits.com or (847) 238-4701