The Heaney File Featured

7:00pm EDT January 26, 2010

Born: Chicago

Education: B.A. in communications, Loyola University

At Addus: Heaney was named president and CEO in May 2008. Previously, he served as vice president and chief operating officer. Prior to joining Addus in 1985, he worked for Staff Builders Inc., a national home health service company.

What was your first job, and what did you learn from it?

Fry cook at a drive-in restaurant. I learned to work hard.

Whom do you admire most and why?

I admire Abraham Lincoln because of his intellect, sensitivity, wisdom, humility and for his sense of what is right.

What’s the best business advice you’ve ever received?

Do the right thing.

Your workday is off to a bad start. How do you turn it around?

I organize.

If you weren’t in your current position, what might you be doing instead?

Teaching history and coaching girls softball

Heaney on customer service: The first and most important quality an organization has to have in our business to achieve density is excellence in customer service. We have a phrase, it’s, ‘Keep your promise.’ If you keep your promise, you will get a disproportionate number of referrals or new consumers. If you keep your promise, they’ll stay with you longer or forever. And if you keep your promise, the community realizes that’s what you do and so your business builds by reputation.

Addus by the numbers:

  • More than 12,000 employees
  • Serving more than 23,000 consumers
  • 120 offices in 16 states